London Bike Shop

Discover Our Client Testimonials

At Forbidden Cycles, our customers are at the heart of everything we do. From emergency VanMoof repairs in London to custom builds sent in from across Europe, we've helped hundreds of riders stay mobile, safe, and confident on the road. But don’t just take our word for it—read what real cyclists have to say about their experience with our expert servicing, transparent advice, and no-nonsense approach. These testimonials reflect the care, passion, and trust we bring to every bike we work with.

  • Fantastic friendly and well experienced bike shop.Not to mention their range of electric bikes. Had a service and small Job done on my push bike and have purchased items for my everyday bike. Good prices and they work fast! Happy days! Highly recommend cycle shop.

    Sacha

  • Took my Condor bike in a couple of months ago to sort out a Di2 cabling issue, and these guys were brilliant. They had it fixed within a day and took the time to explain the issue and how to sort it myself in future. Really appreciated their knowledge and patience — I’ll definitely be back when needed!

    Tom

  • Great Service from Start to Finish! The guys at Forbidden Cycles are the best! The booking system is super easy to use, and when your bike needs repair, their setup is top-notch. Everything runs smoothly, and the service is quick and professional. Highly recommended for anyone who wants their bike looked after by people who really know their stuff.

    Darren

  • Always a pleasure to have my Vanmoof serviced by the Forbidden Cycles team. Friendly, helpful & knowledgeable staff. Reasonably priced. I probably shouldn't recommend them too highly, otherwise the waiting time for service might get longer. ;)

    Irena

  • Great shop, had disc brakes and new cassette/chain installed. Took a couple of days as they were busy but this was all communicated clearly. Friendly guys and good price.

    Sam

  • So pleased this bike shop has opened up near me. The guys in there are super friendly and I've found they're knowledgeable and happy to talk through any ideas I've had for my bike. Had a few issues after I got some new wheels and they solved it quickly and efficiently. Will be back there for any future work I need done!

    Mike

  • First brought my bike here when I popped a tyre in a pothole, the lads changed it quickly and were so helpful. Following week I booked my bike in to get my chain cleaned and gears indexed. It was all done on the same day and my bike is so smooth to ride now. Highly recommend to anyone, service is friendly and pricing is amazing. Great to have such a good bike shop in the local SW18 area.

    India

  • I can’t recommend Forbidden Cycles highly enough, 5* seems inadequate. Adam, Tray and the rest of the team deliver a customer focused experience, and will go the extra mile to help in any way they can. Service and attention to detail are the hallmarks of Forbidden, and it’s good to know my bike gets expert care. Thanks guys!!

    Stevie

  • Adam and the team at Forbidden Cycles have done a great job repairing my 4 year old Van Moof - punctures and then a problem with it starting. They are so helpful, knowledgeable and very reasonably priced. They service /repair normal bikes as well as e-bikes. One very happy customer - thank you! Nicky Kaye

    Nicola

  • I can't believe I didn't know about Forbidden Cycles before now (I've owned a VanMoof since 2020 - and had all but given up trying to somewhere who deals with them). I phoned and left a message asking about servicing (especially the brakes) / got a v.friendly phonecall back/ booked an appointment / took it in, and, blow me down, barely 40 minutes later got a text saying it was all done and ready to collect! Oh and great value for money too - very friendly and helpful service. Long Live Forbidden Cycles!

    Martin


  • Really nice team and passionate about bikes, very happy they have recently opened up opposite where I live. Fitted a new brake set for a very reasonable price, next day and sorted a chain out for me on short notice one evening. Won't mess you around and are about to start stocking some quality steel bikes. Difficult to get Surly or Brother bikes anywhere around London!

    James

Thank you to every rider who’s taken the time to share their experience—it means the world to us. Your feedback drives us to keep improving, stay ahead of the curve, and continue offering the specialist care your bikes deserve. If you’ve worked with us and would like to leave a review, we’d love to hear from you. And if you’re new here, we hope these stories give you the confidence to choose Forbidden Cycles for your next service or custom project.

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