About Us - Forbidden Cycles – London’s Leading VanMoof Bike Specialists
Built by Passion, Driven by Purpose
Built by Passion, Driven by Purpose
At Forbidden Cycles, we’re more than just a repair service—we’re a movement. What began as a humble idea in a Facebook group has evolved into the UK’s most trusted independent specialist for VanMoof e-bike repairs and servicing. Based at 201 Garratt Ln, London SW18 4DR, our mission is clear: keep the world cycling forward.
Founded by a former VanMoof technician and fuelled by a deep love for electric bikes, Forbidden Cycles was born from the community itself. With over 12,000 members in the VanMoof UK Facebook group and referrals flowing in from Reddit, Berlin, Tokyo, and beyond, we’re proud to be the service hub that e-bike riders trust.
Our Journey: From a Facebook Post to a Global Community
It all started with a single post. Our founder, determined to help VanMoof riders left stranded by poor support, began offering independent repairs from a home workshop. As bookings rolled in, it became clear—there was a huge gap that needed filling.
We quickly became the go-to service provider for VanMoof bikes in London. When VanMoof declared bankruptcy, our expertise became even more vital. With the brand’s official servicing network gone, customers worldwide turned to us for support, shipping bikes from Paris, Berlin, Tokyo, and across the UK.
Today, Forbidden Cycles operates as a fully mobile and postal repair service, offering flexible options including local park meet-ups and UK-wide courier deliveries.
Our Vision & Values
We’re not just fixing bikes; we’re reshaping how London rides. Our vision is to reduce car dependency and make cycling the default urban transport choice.
We believe in:
Access: Bringing top-tier servicing to every e-bike rider, no matter where they are.
Sustainability: Repairing and restoring over replacing, with refurbished parts and buy-outs of beyond-repair bikes.
Community: Staying grounded in the cyclist networks that got us started.
We run after-hours repairs, remote diagnostics, and even educational workshops to empower riders with DIY skills.
Meet the Team Behind the Tools
We’re a small, passionate crew with over 6 years of combined experience in VanMoof servicing. Each technician is trained in the unique configurations, firmware updates, and ownership transfers these bikes require.
Many of us worked directly for VanMoof before its closure. That insider knowledge gives us the edge—and our customers peace of mind.
Why Forbidden Cycles?
✔ The Only Dedicated VanMoof Specialists in London
✔ Former VanMoof Technicians with Insider Expertise
✔ Endorsed by Fettle and Major Cycling Communities
✔ Flexible Mobile and Postal Repairs UK-Wide
✔ Transparent, Friendly, and Highly Rated
We're not on the high street—we’re out there in the parks, garages, and cycling routes where our customers need us most.
Don’t Just Take Our Word for It
Our reputation speaks for itself through 5-star Google reviews, referrals from Fettle, and thousands of grateful riders. As the VanMoof brand fades, our community grows stronger, because we’ve never left your side.
Let’s Keep You Rolling
Whether you're dealing with a firmware fault, need an ownership transfer, or want to restore your ride after a crash, we're here to help.
Location: 201 Garratt Ln, London SW18 4DR
Contact: Visit our contact page to submit a service request
